Frequently Asked Questions (FAQs)?
Welcome to Afro Goods Xpress! Here are some common questions our customers ask:
Placing an order with Afro Goods Xpress is simple and convenient. Follow these easy steps:
1. Browse Our Products: Start by browsing our wide range of authentic goods from around the world. From food and drinks to household items, we have everything you need.
2. Add to Basket: Once you’ve found the items you want to purchase, click on the “Add to Basket” button next to each product. You can add as many items as you like.
3. Review Your Basket: When you’re ready to checkout, click on the shopping basket icon at the top of the page. Review the items in your basket to ensure everything is correct.
4. Proceed to Checkout: Click on the “Checkout” button to proceed to the checkout page. Here, you’ll need to enter your shipping address, select a payment method, and review your order one last time.
5. Complete Your Purchase: Follow the on-screen instructions to complete your purchase. Once your order has been placed, you’ll receive a confirmation email with all the details.
That’s it! Sit back, relax, and let Afro Goods Xpress take care of the rest. You can also track your order once we have shipped your items.
At Afro Goods Xpress, we offer a variety of convenient payment options to make your shopping experience seamless. We accept the following payment methods:
1. Visa Debit and Credit: Easily pay for your order using your Visa debit or credit card. Simply enter your card details during checkout to complete your purchase.
2. Mastercard: Pay securely with your Mastercard credit or debit card. We accept Mastercard payments for all orders placed on our website.
3. American Express: Enjoy the flexibility and convenience of paying with your American Express card. Simply select this option at checkout to proceed with your payment.
4. Google Pay: Make fast and secure payments using Google Pay. Simply choose the Google Pay option during checkout and follow the prompts to complete your purchase.
5. Apple Pay: For a quick and convenient checkout experience, use Apple Pay to securely pay for your order. Simply select Apple Pay at checkout and authorise the payment using your iPhone or other Apple device.
With these trusted payment methods, you can shop with confidence knowing that your transactions are safe and secure.
The delivery time for your order depends on your location. Here’s a breakdown of estimated delivery times:
- United Kingdom: When shipping orders to the UK, you can select between next-day delivery or standard delivery. Standard delivery usually arriving within 2-3 working days after dispatch. (Orders after 4pm will be dispatched the day after for next day delivery)
- Nigeria: Orders to Nigeria typically take 7-10 working days to arrive after dispatch.
- Europe: For deliveries to Europe, you should receive your order within 5-7 working days from the date of dispatch.
- United States, Canada, Australia & New Zealand: Orders to these regions usually take between 7-14 working days to arrive after dispatch.
Please note that delivery times may vary depending on factors such as customs clearance, local postal service efficiency and source location of various products. We strive to dispatch orders promptly and work with reliable courier services to ensure timely delivery.
Products ordered from abroad may experience longer delivery times. For instance, items sourced from Nigeria on our website may encounter extended shipping durations. We will keep in touch with you while processing your order.
For more information, go to our Shipping & Delivery page.
Yes, you will be able to track your order. Once your order has been dispatched, you will receive a confirmation email containing a tracking number. Just go to our Track Your Order page and enter the email you used to place your order and the order tracking number.
If you have any questions or issues regarding tracking your order, please don’t hesitate to reach out to our customer support team for assistance. We’re here to help ensure that your order reaches you in a timely manner.
Prior to dispatch, you can request an order cancellation by accessing your account or contacting us via phone or email through our Contact Us page. You will be fully refunded once your order cancellation has been approved.
Please note that once your order has been dispatched, you will not be able to request an order cancellation.
Yes, we ship internationally to selected countries. During checkout, you can select your country to see if we deliver to your location.
We ship to the United Kingdom, Nigeria, majority of Europe, United States, Canada, Australia and New Zealand.
There will be more countries available to ship to in the near future.
We strive to ensure the quality and accuracy of every order. If you receive a damaged or incorrect item, please contact our customer support team immediately, and we will assist you in resolving the issue.
We offer a hassle-free return and refund policy. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
Please refer to our Returns & Refunds page for more details.
If you have any further questions or need assistance, our dedicated customer support team is here to help. You can reach us via email at [email protected] or through our Contact Us page.
